Refund policy
Refund and Return Policy
Returns Window
You may request a return or exchange within 14 days of receiving your order, by emailing hello@loomoreonline.com. We aim to respond within 1–3 business days.
Please do not send items back before contacting us — returns without prior confirmation cannot be accepted. We will provide the return address and guide you through each step.
Non-Returnable Items
- Items purchased on sale
Return Conditions
Returned items must be:
- In their original condition and packaging, with all tags attached
- Unworn, unwashed, and unaltered in any way
- Free from makeup, perfume, or any signs of wear
We take great care in selecting and packaging each piece, and we ask that you extend the same care when trying items on. Returns that do not meet these conditions will not be accepted and will be sent back to you.
Return Shipping
Return shipping costs to our warehouse are not reimbursed, unless the item is faulty. We recommend using a tracked shipping service and keeping a record of your tracking number and postage receipt, as LOOMORE cannot be held liable for items lost in transit.
Refunds
Once your return arrives at our warehouse, please allow 3–5 business days for inspection and processing. Refunds are issued to the original payment method. Depending on your bank or card provider, the refund may take a further 5–10 business days to appear on your statement.
Exchanges
To exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to availability.
Your Statutory Rights
Nothing in this policy affects your statutory rights, including your right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact
For any return or refund questions, please email hello@loomoreonline.com.