FAQ
A: If you are not completely satisfied with your LOOMORE piece, you may contact us within 15 days of receiving your order to request a return or exchange. Please refer to our Returns Policy page for full details.
A: Yes, LOOMORE ships to most major markets worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
A: Silk is naturally hypoallergenic and rich in amino acids, making it gentle on the skin. For those with known silk sensitivities, we recommend a patch test before first wear.
A: We recommend gentle hand washing incold water below 30°Cwith a neutral or silk-specific detergent (free of proteases). Do not rub or wring vigorously.
A: All LOOMORE pieces are made of 100% mulberry silk, a natural protein fiber that requires extra care and gentleness. We strongly recommend hand washing to best preserve its structure and natural sheen.
Hand wash in cold water below 30°C with a neutral or silk-specific detergent (free of proteases). Gently press and rinse—do not rub or wring.
If machine washing is absolutely necessary, be sure to select your machine's "silk," "delicate," or "hand wash" cycle, place the garment in a laundry bag, and set the spin speed to the lowest setting. Please note that machine washing may still cause some wear to the silk over time, and should only be used when truly needed.
A: Lay flat to dry in a cool, well-ventilated area away from direct sunlight. Avoid hanging, which may stretch the fabric. Store in a drawer or on a padded hanger, away from chemical moth repellents like camphor balls.
A: You can reach us athello@loomore.com. We aim to respond to every inquiry within 24 hours—because a good question deserves a gentle answer.